Help connect our services into one strong commercial operation.
Abrar Global Ltd provides ecommerce setup, sales management, growth advice and business systems services. As Business Support Officer, you will help review how client and internal business processes work, identify areas for improvement and support the introduction of clearer procedures, reporting and coordination.
This is a broad business role. You will work across operations, systems, reporting, compliance and client coordination as different engagements require.
Your responsibilities
- Review client business procedures, systems and methods across ecommerce setup, sales management and operations, then report findings and recommendations to the directors.
- Coordinate business support across the company’s connected service areas so information moves between teams and activities without unnecessary duplication or gaps.
- Maintain engagement documentation, service scope records, business correspondence and other records that support client work.
- Support reviews of ecommerce operations, including order handling, product management, customer journeys and sales activity.
- Prepare regular reports for directors and clients covering performance, engagement progress, service delivery and outstanding actions.
- Liaise with clients, suppliers, platform providers and external advisers as a day to day business contact.
- Help keep client, order, product and engagement information consistent across business systems.
- Support business compliance records for statutory filing, insurance, supplier onboarding and client due diligence alongside professional advisers.
- Assist directors with business planning information for growth decisions, capacity reviews and service development.
- Monitor new client workflows, gather feedback and recommend further adjustments where improvements are needed.
- Maintain procedures, templates and working methods so business practices are applied consistently.
Essential experience and skills
- A qualification at RQF Level 4 or above in business, business administration, business management or a closely related discipline, or equivalent demonstrable business experience.
- Experience in business support, business coordination or a business associate role covering more than one business area.
- Experience reviewing business procedures and methods and advising on their effectiveness.
- Ability to prepare clear business reports and useful information for decision makers.
- Working knowledge of ecommerce operations, including order handling, product records and sales activity monitoring.
- Strong written and spoken English, with confidence communicating with clients and external contacts.